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How to Reset Password in Time Tracker

Forgotten Time Tracker passwords can be reset. To do it, use the Forgot password? link on Time Tracker login screen. It looks like the picture below. Make sure to point your browser to the correct Time Tracker URL where your account actually exists. For example, if Time Tracker is hosted by your company, you need to go to the URL provided by your systems administrator. If you use Anuko hosting then you can reset it here. Trying to reset password on a wrong system will result in No user with this login error.

"Forgot password" link on Time Tracker login page
"Forgot password" link on Time Tracker login page

If you click the Forgot password? link you'll see a page like below. To reset password, type in your login name (username) and click the Reset password button.

Resetting password in Time Tracker
Resetting password in Time Tracker

Recovering Forgotten Login / Username

If you don't remember login try typing your email instead. Time Tracker will try to locate your login by email.

Recovering forgotten username / login in Time Tracker
Recovering forgotten username / login in Time Tracker

Note: the Reset password feature works by email. As email addresses are optional in Time Tracker, this feature will only work for accounts that have a valid email associated with them. What happens is this:
  • Time Tracker tries to find a user in its database.
  • If no such user is found and if the login looks like an email, Time Tracker tries to locate a user by email. This is a fallback mechanism, and it is less reliable than searching by login, as the system does not enforce unique emails. This search will fail if Time Tracker has either no users or multiple users with a given email. However, you can still try typing in your email in the login field.
When a user with a valid email is found, Time Tracker sends an email that allows to reset password. If the account does not have an email assigned, you'll see a No email associated with this login error.

When Resetting Password Is Possible

The Reset password procedure will work if all of the following conditions are met:
  • Your Time Tracker uses internal database authentication (not LDAP). In other words, AUTH_MODULE is defined as db in config.php.
  • You have provided an email for your account. Without email Time Tracker cannot send you anything.
  • The system where Time Tracker is installed is properly configured to send mail. Look at MAIL_MODE and MAIL_SMTP_HOST values in config.php.

Resetting User Password by Managers

Managers and co-managers can reset user passwords on the Users page in Time Tracker by editing their details.

Change passwords on the Users page in Time Tracker
Change passwords on the Users page in Time Tracker

Resetting Manager Password by Admin

Time Tracker admin can change password for any team manager on the Teams page. To do it:
  • Login to Time Tracker as admin. Note that the default password for admin account is "secret".
  • Go to the Teams page.
  • Click the Edit link for a corresponding team and change manager password on the next screen.

Admin can change team manager password on the Teams page
Admin can change team manager password on the Teams page

Changing Admin Password

To change admin password, login to Time Tracker as admin (default password "secret" without quotes). Then, go to the Options page and change admin password there.

Changing Passwords in Time Tracker Database

If you have access to Time Tracker database, then nothing stops you from changing passwords there. Password hashes (md5) are stored in the password field of tt_users table. The following SQL changes the password for admin account to newpassword.
update tt_users set password = md5('newpassword') where login = 'admin';

Time Tracker User Guide